ip-Xchange Data Privacy Policy

This Data Privacy Policy is effective from May 25th, 2018 and may be subject to review.

For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679, the Data Controller is ip-Xchange Ltd, registered address:  CP House, Otterspool Way, Watford, WD25 8JJ, UK.

At ip-Xchange we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your information to be secure. We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person accessing it. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

How we collect information

We collect personal information from you when you use our websites, complete online forms, enquire about, or register for our products and services, interact with our social media or use our customer support services. This information might include name, company name, email address, telephone number etc.

We also collect technical information when you use our websites, such as IP address, browser type, screen size, operating system software and version.

No sensitive personal information is knowingly held.

How we store information

All information is stored securely on our servers.

The information that we collect from you will not be transferred to, or stored at, destinations outside the European Economic Area, (the EEA).

Cookies

Please refer to our cookie policy, found at  http://www.ip-xchange.com/cookie-policy/  for details of how we use cookies and the type of cookies served through our websites.

How we use your information

We store and process your information to provide you with the services which you have contracted with us to supply, or which your Data Controller has contracted us to supply as a Data Processor.

We also use this information to develop and improve our services and websites for our customers and to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information.

We collect and use customer’s personal information on several bases. Across these bases your rights as a data subject are balanced against ip-Xchange’s legitimate interests in promoting and selling its services. The bases for processing your data are:

Your consent – you as a customer, potential customer or potential employee have consented to the processing of your personal data. This will have been by consenting to receiving marketing information.

Our legitimate Interests – ip-Xchange may also process your personal data to provide you with information about our products, services, and any offers that you may be interested in. This does not affect your rights in any way.

Our contract with you – if you have made an enquiry about our services, then the processing of the personal data, provided when you enquired, is necessary for the performance of our contract with you.

Our legal obligation – in certain circumstances when ip-Xchange have been requested and in accordance with complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the Police or other governmental or judicial authorities as requested

Sharing your information

We may share your personal information with our holding company.

We may also share your information with 3rd parties, or Data Processors, including in the following situations:

·         Carrying out a legal obligation, or as authorised by the Secretary of State.

·         Credit reference checking before entering into a contract.

·         To provide secure systems back up of your personal information.

·         Organising a customer event.

We do not pass your information to third parties for marketing purposes.

Marketing and opt-in

Whilst we may also contact you for administrative purposes, we do ask for consent from you to receive direct marketing via email when you register for our services.

You have the right to change your mind about consent at any time. To do so, please email us on info@ip-Xchange.com , or call us on 020 3006 1414.

Our websites and services are not designed for and should be used by anyone under the age of 18.

Information Retention

Data is held for the minimum amount of time to comply with UK company law and to provide contracted services to customers.

Your rights

Under the GDPR, you have several rights regarding your personal information which ip-Xchange endeavours to support:

·         The right to access the information held about you by us, provided in electronic format.

·         The right to correction of the information held.

·         The right to erasure of the information held.

·         The right to restrict processing of the information held, including for the purposes of marketing.

If you would like to exercise any of these rights, please contact info@ip-Xchange.com We will provide the requested information within 28 days.

Links

Our websites may include links to websites run by other organisations. ip-Xchange is not responsible for the privacy practices of these other websites, so you should read their privacy policies carefully.

Policy Review

We reserve the right to modify this Privacy Policy from time to time. Any changes we make in the future will be posted on the website: www.ip-Xchange.com/privacy/  You should check back frequently to see any updates or changes.

Queries

Should you have any questions, concerns, comments, requests or complaints regarding this Privacy Policy, or our use of your personal information, please contact info@ip-xchange.com, or call us on 020 3006 1414.

Complaints

If you have any complaints regarding this Privacy Policy that you feel have not been resolved by talking to us, you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or visit https://ico.org.uk/concerns/